Refund Policy

Subscriptions grant access to the full Nexomech platform for the purchased billing period. Because access is granted immediately and in full, refunds are considered only in the situations described below.

All payments are processed in Indian Rupees (INR) through Razorpay, our payment gateway provider. We accept the payment methods Razorpay makes available at checkout (cards, UPI, net banking and wallets, as applicable).

Your card and banking details are collected and handled entirely by Razorpay — they are never transmitted to or stored on Nexomech servers. Every payment is verified server-side before a subscription is activated, and a numbered invoice is generated for each successful transaction (GSTIN supported where provided).

• If a payment fails, no amount is captured and no subscription is created — you can safely retry from the pricing page.
• If your bank shows a deduction for a failed payment, it is auto-reversed by the bank within a few business days; no action is needed from you.
• If you are charged twice for the same subscription period, the duplicate charge is refunded to the original payment method.

• Duplicate payment for the same subscription period.
• Charge for a subscription that was never activated on the platform.
• Significant, documented platform unavailability during the subscription period, at our discretion.

• Unused quota (AI generations, tokens or projects) remaining at the end of a billing period.
• Accounts blocked or disabled for violation of the Terms of Service.
• Change of mind after substantial platform use.

Refund requests can be raised through our contact page with your invoice number and account details. Approved refunds are issued to the original payment method, typically reflected within 5–7 business days depending on your bank.

When a subscription expires, access to protected features is restricted but your data is retained and never deleted — you can renew at any time to restore full access. Expired time is not refunded.